REFUND POLICY

Our policy lasts 30 days. If 30 days have passed since you received the product, unfortunately we cannot offer you a refund or exchange.

If you change your mind before your order is shipped, we will issue a full refund immediately, no questions asked.

If the order has already been sent, we will not be able to refund you for a change of mind until the product has been delivered, received, and returned to the provided address.

To be eligible for a return on your order, your item must be unused and in the same condition that you received it. It must also be in its original packaging to be returned at your expense to the address we will provide you with.

To process a return, we will verify that it is indeed your order using your order number and/or any information used when you placed your order. This will most likely be your email address.

For your return to be validated, we must acknowledge receipt of the package at the return address we provided you with.

In the case of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund, if a refund is applicable.

If you receive an item and claim it is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to our return address so that your order item can be inspected.

Once the package is received, the refund will only be processed (or not) after inspection. Indeed, after inspection, we may find that the item is in poor condition. We will inform you of this via a photo and/or video, and in this case, we will refuse the refund.

Return shipping costs are the responsibility of the customer. If a refund is requested, the shipping costs incurred by your package from our warehouse will also be deducted from your refund.

This may seem like an excessive procedure. However, some people have proven dishonest, and based on past experience, we can no longer take our interlocutors at their word. We apologize for this and assure you that we do our best to handle each return case and each refund request (which are exceptional, as they are so rare).

In the case of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain timeframe. This timeframe is not dependent on us. We will notify you as soon as the refund process is initiated on our end.

If the refund is late or missing, please check your bank account first. Only then contact your credit card issuer. Indeed, there may be a delay before your refund is officially posted.

After that, contact your bank. Indeed, there is a necessary processing time before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to contact@facialiste.com. The customer service team will ask you if you have completed both steps. If so, the customer service team will verify it in the database.

We apologize for requiring these steps, but we want to give maximum attention to your requests. We lose a lot of time when a request is not preceded by certain steps. We want to allocate maximum attention to the requests received.

In the case of sale items, if there is a refund, the refund will be based on the sale price paid by the customer, not the regular price.

For exchanges, we only replace an item if it is defective or damaged. If this is the case, and you wish to exchange it for the same item, send us an email at contact@facialiste.com.

In the case of gifts, if the item you wish to return was sent directly to you, you will receive a refund equal to the value of your return. Again, the refund will only be sent to you by email once we have received the item.

If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift purchaser, and they will know that you have returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item worth €30 or more, consider using a trackable shipping service or purchasing shipping insurance. Indeed, we do not guarantee that we will receive the item you return to us.