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In a word, the best customer experience possible (once you've tried it, you'll be hooked).

At Facialiste.com, we pay special attention to the selection of our products. They must be innovative and well-made.

Our items are tested and approved by our team, and we do everything we can to introduce them to you and ensure an optimal shopping experience. But that's not all!

• 100% secure online ordering via credit card, Stripe, Apple Pay, Google Pay, and Paypal.
• 14-day guarantee from receipt of your package if you change your mind.
• Track your orders on our website.
• Fast 24-hour delivery via Chronopost. Easy returns.
• Competent and professional customer service - available 7 days a week.
• Hundreds of customers already trust us!

Our online store is open 24/7, every day of the week.

The ordering process is broken down into several steps:

1 - Shopping Cart: check the contents of your order. At this stage, you can modify the quantities.
2 - Customer Information: enter your personal information and delivery address.
3 - Delivery: choose your preferred delivery method from the options provided (currently only one available: Chronopost 24h).
4 - Payment: several payment methods are offered, the choice is yours. You can check your order details in the summary (item(s) and optional service(s), delivery method and costs).
5 - Order Confirmation: to ensure your order has been successfully recorded, you must reach this step. You can now print your order confirmation. You will also receive a confirmation email with your order reference and tracking number.

A complete order, available in stock and validated by credit card before 2 p.m., is processed the same day and delivered the next day before 1 p.m. For a complete order validated by credit card after 2 p.m., the average shipping time may still be the same day or it will be sent the following morning.
Orders are prepared from Monday to Saturday. In case of an item being unavailable, we will contact you immediately (an exceptional case, as if stock is marked, it is available and will be sent). Our items are shipped from our shipping center located in Paris. 

As soon as your payment is validated, we forward your order to our team, from which point your item will be shipped. You will then receive an email with a clickable tracking number to track your order via the Chronopost website. For more information on this subject, visit our order tracking page.

To cancel your order, please contact customer service via email by clicking HERE.

If you have a valid promo code, enter it in the "Promo code" box during the checkout process, and click "Apply".

In general, delivery times are 1 day for France (via Chronopost 24h, if order placed before 2:00 PM).

Your order will arrive the next day before 1:00 PM.

More details: we use Chronopost as a partner with shipment tracking.

Delivery for France is €5 and will be shipped via 24-hour Chronopost (free delivery on orders over €250).

For Europe €15 (via 24-hour Chronopost).

and €30 for International.

To avoid any future disputes, a photo is taken of every parcel being prepared. Special care is taken to protect products with outer packaging, using recycled materials whenever possible. Upon receipt of your order, it is important to check that your parcel has not been damaged during transport and that the product is in perfect condition (and, if applicable, to note these damages in detail on the carrier's delivery note). This inspection must be carried out at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, as it may be useful in the event of a product return, and is essential if you wish to exercise your right of withdrawal.

First, check the status of your parcel via the link to your tracking interface that was sent to you by email after your order. If it is indicated as out for delivery, we invite you to wait until the scheduled delivery date. If your parcel is being held by the carrier, we invite you to collect it from the address indicated on the delivery notice. We also ask that you check your order tracking to ensure that the delivery address provided for your order is correct.

Please note that we check every order 3 times before packing it ( This should never happen ) . If the item received is indeed different from what you ordered, please contact customer service via email.

If your package has arrived and you are still missing some of your products, contact customer service via email.

We do our utmost to ensure your order is delivered intact and in accordance with your expectations. If, however, you receive a defective product, contact us and we guarantee that we will find a winning solution for you.

Absolutely. If this occurs, please contact us. You have 14 days from receipt of the merchandise to request a full refund and 30 days to return the product to us in its original condition (sealed in its packaging, never used). Return shipping costs are at your expense. Contact us beforehand and consult our Return Policy.

You have the right to withdraw within a period of 14 (fourteen) days from the receipt of your order. Please see our General Terms and Conditions of Sale, article 'Buyer consumer's right of withdrawal' for the detailed conditions for the application of the right of withdrawal. To withdraw from your purchase, please contact us by e-mail. The product must be returned complete and unused, including any accessories, and in a condition that allows the product to be resold. We recommend using additional packaging for the return. Any damage noted or use of the product will result in the cancellation of the product's value.

Return shipping costs are at your expense, only the shipping costs paid on the order are refundable.

We accept all credit cards, Apple Pay and Google Pay, as well as Paypal. For the sake of simplicity, we do not accept bank checks, SEPA transfers, or payment upon receipt.

First, please check that your card's expiration date has not passed. Second, ensure that you have entered both your first and last name in the appropriate field. If your bank transaction is declined, it may be due to exceeding your authorized limit. To confirm this, we invite you to contact your bank to verify your current limit.

PS: if you have an old shopping cart with items added a few days ago, it is possible that an item is no longer in stock on the site, which may be blocking your purchase. If this is the case, we recommend clearing your cart and re-adding your items one by one; if possible, try using a different web browser, preferably Google Chrome (though not required), and refresh your web browser on your mobile device or computer.

We only charge your card once your order: in your basket has been confirmed, and after you have validated your order by entering your banking details and have received a payment confirmation. If a product is out of stock, we will refund you the price difference and notify you as soon as possible by email.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All information relating to pages, content, credit cards, and transactions is therefore protected by the same level of security used by banks. For more information on this subject, please consult our legal notice.

Yes, that is possible; we offer payment via PayPal in 4 installments

By purchasing from Facialiste.com, you benefit from our Satisfaction Guaranteed or Money Back policy. If your item does not suit you, you have 14 days to notify us and obtain a refund. If your item is defective, we will find a winning solution for you (refund, free exchange, unique promotional codes). If your item is not received within the previously established timeframes (see Delivery Times), we also guarantee a winning solution. For more information on this subject, contact us and consult our Return Policy. No one wants to regret a purchase, especially when it is made online. We value our customers' feedback and do our utmost to ensure your purchases go smoothly and with complete peace of mind.

Our Customer and After-Sales Service can be reached from Monday to Sunday, 24/7, by email at contact@facialiste.com

Please contact our Customer Service department from Monday to Sunday, 24/7, via email at contact@facialiste.com