SHIPPING POLICY

By placing an order through Facialiste.com, you agree to the terms below. These are provided to ensure that both parties are aware of and agree to this arrangement for mutual protection and to set expectations for our service.

1. General

Subject to stock availability, we strive to maintain an accurate stock inventory, but from time to time, there may be a stock discrepancy and we may not be able to fulfill all items at the time of your purchase. In this case, we will contact you to see if you prefer to wait for the out-of-stock item to be restocked or if you prefer a voucher.

2. Shipping Costs

Shipping costs are for:

France: €5 if order less than €69 (shipped by Chronopost 24h)

France if order more than €69: Free Delivery (shipped by Chronopost 24h)

Europe: €15

Outside Europe: €30

Payment for shipping costs will be collected at the time of purchase. This price will be the final price of your order for shipping costs.

3. Returns

Return conditions are available on the Return and Refund Policy page, which you can find a link to at the bottom of the page.

4. Delivery Conditions

In general, orders shipped internationally can be in transit for 4 days. However, this period can exceptionally be longer (up to about twenty days). This varies greatly depending on the type of delivery selected and the supplier related to the items in the order you placed.

Shipping Time

Orders are generally processed on the same day or within 24 hours of payment.

Our teams ship your items Monday to Saturday during normal business hours, except on national holidays, at which point shipping will not be activated from storage locations.

When you place an order with Facialiste.com, the maximum shipping time is 1 business day. Orders are often sent the same day. However, delivery can take up to 1 or 2 days later if it's a weekend, depending on the period (exceptional case; example: Covid, very rare case). Generally, your package arrives within 24 hours via Chronopost.

It is important to note the difference between shipping and delivery. Delivery refers to the act of transporting items and ensuring their routing to a destination address. While shipping refers to the action of sending out the items of an order.

Facialiste.com customer service members will respond to your request within 24 business hours by email, but often you will receive a response in less than 1 hour.

4.4 Change of delivery address
For requests to change the delivery address, we are able to modify the address at any time before the order is shipped.

4.5 Out-of-stock items
If an item is out of stock, we will contact you to see if you prefer to wait for the out-of-stock item to be restocked or if you prefer a refund.

5. Tracking notifications
Upon shipment, you will receive a tracking link from which you can track the progress of your shipment based on the latest updates provided by the shipping service provider.

6. Damaged parcels in transit
If you find that a parcel is damaged in transit, please, if possible, refuse to accept delivery and contact our customer service. If the parcel was delivered without you being present, please contact Facialiste.com customer service members at the email address: contact@facialiste.com.

7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as shown on Facialiste.com when you placed your order.

7.2 Import duties and taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies by country, and Facialiste.com encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival in your destination country, the goods will be returned to Facialiste.com at the customer's expense, and the customer will receive a refund for the value of the goods paid.

8. Cancellations

If you change your mind before receiving your order on Facialiste.com, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

9. Insurance

Parcels are insured against damage and loss up to the declared value by the carrier. Loss is confirmed if the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, Facialiste.com has experienced too many cases of unfortunately dishonest customers announcing that they had not been delivered for us to rely solely on the customer's statements. However, Facialiste.com will do its utmost to satisfy you and conduct an investigation. Lost or undelivered parcels are extremely rare, but it can happen and we are here to help you.

9.1 Process for parcels damaged in transit

We will proceed with a refund or replacement by applying the Return and Refund Policy, which you can find a link to at the bottom of the page.


9.2 Process for parcels lost in transit

In the event that the postal service confirms a loss in transit, Facialiste.com will do its utmost to satisfy you by re-sending the items of your order (if in stock) at its expense or offering you a refund for the amount of your initial order.

10. Customer Service

For any customer service inquiries, please send an email to contact@facialiste.com.